At The Bark Knoxville, we’re always working to make your experience smoother, more convenient, and even more fun! We’re thrilled to announce some exciting changes that will improve how you book, pay, and stay connected with us. Starting December 18th, we’ll be launching a brand-new booking system along with The Bark Knox app—a complete upgrade that will make managing your Bark Dog’s care easier than ever.
New System Features Coming December 18th:
- Easier Booking & Payment: Book daycare, boarding, and check into the dog park all in one place. You’ll even be able to pay for services, manage memberships, purchase packages, and take care of deposits directly in The Bark Knox app!
- Self-Service Check-In & Check-Out: Skip the line with our new self-service kiosks for quicker drop-offs and pick-ups.
- Quick Updates & Communication:Message our staff directly through The Bark Knox app and receive push notifications for report cards, important updates, and more!
- Reserve Additional Services: Easily add grooming and training services right onto daycare visits and boarding stays
- View & Purchase Package Credits: You’ll be able to view, purchase, and track credits for daycare, dog park, and training!
- Seamless Boarding Reservations: No more bouncing around multiple pages on our website! Boarding reservations are now integrated into the main system, so everything is in all in one place.
- Add Family Members and Pet sitters: Have multiple people managing dropping off and picking up your dog? You can invite them to your family account. Ensure only your approved contacts are checking them in and out within The Bark Knox app and you can even make sure the payment is handled before your pet sitter arrives at pickup.
What You Need To Do To Prepare
Current customers already have profiles in the new system and DO NOT need to register as a new customer. The Bark Team is still working on transferring your booked appointments over to the system. Here is what you DO need to do to prepare.
1. Download the New Bark Knoxville App
The app is available to download now from the Apple App Store and Google Play Store! Don’t wait until the launch date—download the app today to get a head start. With the app, you’ll be able to manage everything related to your Bark Dog with ease, and we’re excited to show you all the new features that will make your experience even better.Current customers will use the same email we have on file but you will need to create a new password
2. Sign the New Customer Agreement
Before you can start using the app, you’ll need to resign the customer agreement. This is a simple process you can complete directly in the app. Once you've signed the agreement, you'll be ready to use all the new features and continue booking services for your Bark Dog.
3. Upload a Photo of Your Bark Dog
To help our Bark Rangers (our amazing staff) easily identify your dog during pick-up and drop-off, we’re now displaying photos on screens in the facility. Please upload a photo of your Bark Dog in the app so their adorable face can appear when they arrive. This will help ensure a smoother and quicker process during drop-off and pick-up!
4. Put a Card on File
You will need to add a card on file in the app. This will be required for booking appointments, purchasing packages, paying deposits, and checking out after daycare or boarding. It’s a quick and secure process, and once your card is saved, you can easily complete transactions without needing to reach for your wallet.
5. Update Your Dog’s Feeding Information & Add Any Special Instructions
You can easily update any feeding instructions and add any important notes for your Bark Dog’s upcoming boarding stay. This feature is perfect for last-minute updates on food preferences, medications, or belongings they’ll need during their stay.
- Allergies: Be sure to check that your Bark Dog’s allergy information (if applicable) is up to date in The Bark Knox app.
6. Package Credits Transfer
Don’t worry about your existing credits—any unused package credits will be transferred over after we close on December 17th. You’ll be able to view and use your credits in the new system starting on December 18th. (Just a heads up: we’re still in the process of updating profiles with previously booked appointments, but everything will be fully up-to-date on the new booking system soon!)
Key Dates to Remember:
- December 17th: Final day with the Gingr booking system. After closing our staff will transfer over any package credits or open invoices over to the new system.
- December 18th: Our new system goes live and we begin using the new booking platform and app!
Get Ready for an Even Better Experience!
We can’t wait for you and your Bark Dog to start enjoying all the new features that will make your visits smoother, faster, and even more enjoyable. If you have any questions or need assistance during the transition, don’t hesitate to reach out to our team. We’re here to help every step of the way.
Thank you for being such an important part of The Bark Knoxville family. Get ready for a new and improved experience—starting December 18th!
